MetroRealty managed 850 units using spreadsheets and paper leases. Maintenance requests via scattered phone calls. No visibility into status or finances. 76% on-time rent payment due to inconvenient methods.
Built platform (Laravel + Vue.js) with landlord backend and tenant portal. ACH/card payments via Stripe. Digital leases via DocuSign. Maintenance ticketing with mobile app. QuickBooks integration. Analytics dashboards.
Platform centralized 850 units across 45 properties. Automated rent collection increased on-time payments from 76% to 94%. Digital maintenance reduced resolution time from 8 to 2.5 days. Tenant portal eliminated 72% of calls. Vacancy dropped from 9% to 3.8%.
Tenants set autopay via ACH or credit card. SMS reminders pre-due date. Late fees automated. Payment portal showed history and documents. Maintenance portal with photos routed to technicians. Mobile app for completion. Analytics identified recurring issues. Resolution time dropped 8 to 2.5 days, payments increased to 94%.
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